Refund Policy
1. General
A VILAR subscription is a digital service; its provision begins immediately after the paid period is activated. Before purchasing, every device gets a free 24-hour trial to make sure the Service suits you.
2. When a refund is possible
If the Service was not working for technical reasons on the Operator’s side and the problem could not be resolved within a reasonable time after you contacted support, you may request a refund for the unused portion of the subscription period.
3. How to request a refund
Write to support@vilarvpn.com with your payment details and the reason. Requests are reviewed within 7 days.
4. When a refund is not provided
Refunds are not provided for the portion of the subscription already used, in case of violation of the Terms of Use, or when the payment cannot be verified.
5. Refund method
Refunds are issued via the same method used for the payment, unless the payment provider’s rules or applicable law require otherwise.