Questions & answers

VILAR is an app that provides resilient internet access through a protected connection. The key difference: behind its one button stand several independent routes, and the app itself picks the one that works.

iPhone — on the App Store, Android — on Google Play. The same VILAR on both: one button and the access term on the main screen. News about new versions — in the Telegram channel.

After installation you get a full 24 hours of VILAR — free, with no card and no account. The trial ends exactly one day later and there are no auto-charges: if VILAR suits you, you pay for the term you want yourself.

In the app: on iPhone through the App Store, on Android via SBP. On the website: tap “Buy VILAR”, choose the device and the term, and pay via SBP. For an iPhone, after paying link the access to your Apple ID (“Continue with Apple”), then in VILAR on the iPhone go to “Settings” → “Account and devices” → “Sign in with Apple” with the same Apple ID. This is not an App Store purchase: you pay on the website, and the Apple ID only confirms the access is yours. For Android you receive a code: in the app tap “Have a promo code?”, paste the code and tap “Activate”.

On the website — SBP, Russia’s fast-payment system: you choose your bank and confirm the payment in its app. No card details are entered and none reach us. In the Android app — SBP as well; on iPhone — through the App Store. Paying by bank card on the website is not available at the moment. There is no auto-renewal: each term is paid separately, only when you decide.

An ordinary VPN connects you to a specific server, and when that server stops working, everything halts until you intervene. VILAR treats the connection as a path that can be rebuilt: the app continuously watches route health and switches to a working one automatically. On top of that, apps and sites that work better without a VPN are exceptions: they go direct.

One subscription works on one device. You can move it to a new device at any time and as often as you like: access stops on the old one and continues on the new one with the same term.

An access code is a key of the form VLR-XXXXX-XXXXX. A website purchase for Android produces one. In the Android app tap “Have a promo code?” (on the first screen or on the subscription screen), paste the code and tap “Activate” — the days are added to your access. On an iPhone no code is typed: on the purchase page link it to your Apple ID (“Continue with Apple”). Each code is accepted once.

VILAR stops connecting and the app offers to renew. Nothing is lost: renew, and everything continues working as before.

If VILAR did not work for a reason on our side and we could not fix it, we refund the unused part of the term — the procedure is in the Refund Policy. Write to support@vilarvpn.com with the time and amount of the payment. App Store purchases are refunded by Apple. You can try VILAR free for 24 hours before paying.

No. VILAR needs no configuration files, no server lists, no protocol choices. Install the app and press one button — everything else is automatic.

Sometimes the network around you changes more than usual — in those moments VILAR keeps probing paths and will connect as soon as it finds a working one. Switching networks helps: move from mobile data to Wi-Fi or back. If the connection stays down for long, contact support and we will look into it.

No. VILAR does not record the sites you visit, your DNS queries or the contents of your connections. The app contains no ads, analytics or trackers. Details are in the Privacy Policy.

Write to support@vilarvpn.com or to Telegram support @vilarsupport. The VILAR Telegram channel carries news and updates; questions are not answered there.